Our privacy policy

This privacy policy notice is for this website (https://microserve.io) and served by Microserve IT Services Ltd of 11th Floor, Colston Tower, Bristol, BS1 4XE, and company number 05012197.

The policy governs the privacy of those who use it.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations.

If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Microserve IT Services Ltd.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

Lawful basis: Consent

The reason we use this basis: To provide you with access to the information and features on this website, including helping us analyse its effectiveness for our business.

We process your information in the following ways: We use Google Analytics and associated Google tools to understand site usage. We use Mailgun to send information submitted through our contact form(s) to us. Cookies are used on the site to enable these uses.

Data retention period: We will continue to process your information unless you withdraw consent or it is determined your consent no longer exists.

Sharing your information: We do not share your information with third parties without your prior consent.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in detail here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Cookies

We use cookies on our website to give you the best possible experience.

Cookies are small files saved to your hard drive that track, save and store information about the interactions and use of our website. This helps us manage access and provide a tailored experience.

If you don't want to use cookies, you can change the settings in your web browser to block cookies from our website.

One of the cookies we use is provided by Google Analytics to help track how our website is working. It monitors engagement and usage of the website but doesn't store, save or collect any personal information. You can read Google's privacy policy to find out more.

Contact forms

We only gather personally identifiable information from users who fill out and submit our contact form(s).

If you fill in our contact form or any other form on our website, we will ensure your information is kept secure and only shared with the relevant employees who need access to this information in context to your enquiry.

All form submissions are logged in the administration area of our website and are also emailed directly to a small number of Microserve employees who are responsible for responding to website enquiries.

Only Microserve employees will ever have access to this information.